Homeward Bath Warranty Policy

 

Homeward Bath Shipping, Return, and Warranty

Warranty Policy

Thank you for choosing to purchase from our online store! As an authorized retailer of Homeward Bath LLC products, we are committed to ensuring your satisfaction and providing high-quality products. This warranty policy outlines the coverage and conditions for your purchase, so please take a moment to review it.

What This Warranty Covers

As an authorized retailer of 

Homeward Bath LLC (the "Company") we offer a warranty on all products manufactured or distributed by the Company, provided the product is installed and used according to the Company's guidelines. This warranty covers defects in materials and workmanship under the conditions specified below.

Eligibility:

• This warranty applies only to the original purchaser and is valid as long as the product remains at its original installation site.

Installation:

• Products must be installed by a professional tradesperson.
• Products are intended for personal, residential use only.

Exclusions:
This warranty does not cover:

• External Damage: Damage due to fire, flooding, natural disasters, accidents, or other acts of God.
• Normal Wear: Regular wear and tear, or routine maintenance.
• Improper Use: Damage from misuse, negligence, improper cleaning (e.g., chlorine-based cleaners), or installation errors.
• Shipping Damage: Damage that occurs during shipping or handling.
• Alterations or Repairs: Any damage from modifications or repairs made by anyone other than the Company.
• Health-Related Usage: Damage caused by use by individuals with certain health conditions (e.g., high blood pressure, diabetes).
• Commercial Use: Products used in commercial environments.
• Non-Genuine Parts: Damage from using non-authorized replacement parts.
• Chemical Damage: Damage from chemical corrosion or poor water quality (e.g., hard water, unfiltered well water).

Additional Exclusions:

• Installation Costs: Removal, installation, or reinstallation costs, as well as shipping or repair fees, are not covered under this warranty.
• Glass Products: Glass items are not covered under warranty after delivery.

Warranty Period

• Spare Parts: 1 year
• Heating Elements (Steam Generators): 2 years for residential use, 1 year for commercial use
• Glass: No warranty after delivery
• Walk-In Tub Door Seals: Limited lifetime warranty
• Steam Shower Pfister Manifolds: Limited lifetime warranty
• Other Products: 3 years
• eBay Purchases: 1 year

The warranty is activated upon completion of the Warranty Activation Form.

What We Will Do

If your product is found to be defective and is covered under this warranty, we will, at our discretion, either repair or replace the defective product. This will be your sole remedy under this warranty.

How to Request Warranty Service

To request warranty service, please follow these steps:

1. Contact Us: Reach our Customer Service Department at:
2. • Support@steamandsaunahub
3. Proof of Purchase: Submit your warranty claim along with proof of purchase within 30 days of discovering the defect and before the warranty period expires.
4. Inspection: We may request photos, videos, or require you to return the product for inspection.
5. Initial Defects: If defects are discovered upon delivery, they must be reported within 6 days of receipt. After this time, the warranty will no longer apply to those defects.

Exclusions & Limitations

The Company is not liable for any special, incidental, or consequential damages resulting from the use of our products. The maximum liability is limited to the purchase price of the defective product. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, are excluded under this warranty.

Compliance with Local Codes

It is the responsibility of the purchaser to ensure that the product is installed in compliance with local building codes and regulations. The Company is not liable for any issues arising from non-compliance.

By purchasing and using products covered by this warranty, you acknowledge and agree to the terms outlined above. If you have any questions or need assistance, please don’t hesitate to contact our Customer Service Department.

 

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you need to return or exchange a product, please review the following return policy.

Eligibility for Return or Exchange

• Timeframe: Returns or exchanges are accepted only within 14 days of receipt of the product.
• Condition: The product must be in new, unused condition, in its original packaging, and with all original documentation (e.g., manuals, warranty cards).
• Approval: All return requests must be approved in writing by the Company before you can send the product back.

Return Fees and Costs

• A 20% restocking fee will apply to all returns.
• The customer is responsible for all freight costs associated with both the original shipment and return shipment.
• Any additional incidental expenses, such as bank charges, credit card fees, or other transaction fees, will also be deducted from your refund.

Non-Returnable Items

The following products cannot be returned, exchanged, or refunded:

1. Display and Demo Products: These are sold “as is” and are non-returnable.
2. Damaged Products: Products with scratches, dents, or any damage accepted by the customer at delivery.
3. Special Orders: Items ordered specifically for you, including custom or special-order products.
4. Closeout Items: Final sale or clearance items, which are non-returnable and non-exchangeable.

How to Request a Return

To initiate a return or exchange, please contact us to request approval within 14 days of receiving your product. Once approved, we will provide instructions on how to return the product to us.

We appreciate your understanding of our return policy. If you have any questions or need assistance, please feel free to contact our Customer Service Department.